FAQ

Registration on Buongusterai is mandatory to make online purchases. You can choose the type of customer from the options in the drop-down menu of the “Account” section and it will be mandatory to enter the tax code in order to issue the invoice.

If you have forgotten your login password, click on the link “Forgot your password?” present in the site login popup. Within a few minutes you will receive an email containing instructions for resetting the login password (check spam / promotions).

The products selected by High Quality Food can be found on our Buongusterai online shop, designed and created for private customers. If you want to come and visit us physically, you can find us in Rome, Via Ignazio Giorgi 35-37 : the first HQF Store of a long list of new openings throughout Italy! You can also find HQF products on the Buongusterai.it and Buongusterai.es website and soon in a new fisic store in London!

Once the online order is completed, you will receive a confirmation email to the email address you indicated during the purchase.

No, there is no minimum order on Buongusterai. However, the shipping costs vary according to the amount of the cart. Above 100 £ the shipping costs are free throughout London.

Once the order has been completed, you will receive an email with information on delivery. For all customers in London deliveries are guaranteed three times a week: Tuesday, Thursday and Saturday from 10.00 to 14.00 am (subject to availability of all products).

Deliveries are guaranteed three times a week in London. Over £ 100, shipping is always free in London. Under 100 £, transport costs apply.

You are in the right place! High Quality Food is a leading company in the production, selection, interpretation and distribution of fine food for the Ho.Re.Ca. market. Contact us at the following address order@elfood.co.uk / info@buongusterai.uk and we will immediately put you in touch with one of our local agents.

Contact us at the following address info@buongusterai.uk and we will find a solution to apologize for what happened. Remember, in the case of damaged products, to send us the photos so that we can make an appropriate evaluation and possibly report it to the courier.

On Buongusterai it is possible to pay by credit card or Paypal. 

As in all physical stores, the price of some products may vary based on weight and can only be calculated when the product is prepared, therefore after purchase. Buongusterai does its best not to deviate from the required weight, but there may be slight variations both in defect and in excess, just like in the local shop when they tell you “what do I do, shall I leave?”. To obviate this difference in weight and therefore in price, the final amount of your expense may undergo slight changes in price which in Buongusterai we have estimated at about 10% compared to the price of the product. For this reason, when you buy on Buongusterai you are only authorizing the transaction, the exact amount of the shopping will be communicated to you with the delivery document and then charged to your credit card only at the time of delivery of the shopping.

Of course, all orders placed on Buongusterai include an invoice. For this reason, if you are a private customer, we ask you to enter the tax code when creating the account. Remember to enter the type of customer you are in the drop-down menu on the Account page: private individual, company, freelancer.